FENY Co., Ltd. Service System

One Core Mission: 

To create value for users, achieve user satisfaction, and exceed user expectations.

Two “C”s:

·  Consistently improve basic user support services, implement proactive preventive measures, and ensure safe, reliable, stable, efficient, and long-lasting operation of user filling systems.
· Consistently innovate value-added services, expand user operational support, upgrade user filling intelligence, digitization, and applications of new technologies and materials, and continually extend user cost reduction and efficiency enhancement services.

Three “A”s:

·  All-encompassing: One-stop service covering pre-sales, sales, and after-sales.
·  All-inclusive: Full lifecycle service coverage for filling equipment or systems.
·  Around-the-clock: 24/7 service, 365 days a year, for users worldwide.

Four “D”s:

1.Defined Personnel: Assign service engineers according to service areas for dedicated service;
2.Defined Responsibilities: Specify the service responsibilities and duties of service engineers for users;
3.Defined Quantity: Determine a reasonable workload or number of users for service engineers, balancing workload to ensure all service work is planned and sustainable;
4.Defined Location: Service engineers are responsible for relatively fixed locations or areas, with no changes unless exceptional circumstances arise, ensuring lifelong service.

Five “R”s:

1. Rapid Response: Immediate response to service needs, prioritizing remote guidance;
2. Rapid Arrival: Use the fastest transportation to reach the site and provide service;
3.Rapid Fault Resolution: Deploy skilled service teams to quickly resolve faults or issues;
4.Rapid Supply: Proactive preventive service, with planned organization of service spare parts and system upgrade materials;
5.Rapid Inquiry Response: Address any user queries with professional communication from engineering design, technical research and development, manufacturing, procurement logistics, filling materials, filling processes, and system debugging teams.