Service system of Feny Joint Stock Company

One core, one core mission：

Create value for users, make users satisfied, and exceed user expectations；

Three-full: all-round, full-coverage, all-weather

1. All-round: one-stop overall service before, during and after sale;
2. Full coverage: full coverage of the whole life cycle service of filling equipment or system;
3. All-weather: users around the world, 365 days a year, 24 hours a day;

Two wings, help users and feny take off：

1. Continuously improve the user's basic security services, implement proactive and preventive services, and ensure the safe, reliable, stable, efficient and long-life operation of the user's filling system;
2. Innovate value-added services, expand user operation services, upgrade user filling intelligence, digitalization, new technology and new material applications, and continue to extend user cost reduction and efficiency improvement services;

Four determinations: quota, responsibility, quantitative, fixed-point

Four principles of service management to ensure lifelong service for users:
1. Capacity: Determine the service area and arrange the corresponding service engineer and quota service;
2. Responsibility: Determine the service responsibility and service scope of the service engineer corresponding to the user;
3. Quantitative: Determine the reasonable workload of service engineers or the number of users, balance the workload, and ensure that all service work is planned and sustainable;
4. Fixed-point: The service engineer is responsible for the relatively fixed location or regional users, and will not change unless there are special circumstances, and implement lifelong service;

Five fast: fast response, fast arrival, fast troubleshooting, fast delivery, fast Q&A

1. Quick response, instant response in case of service needs, priority remote guidance;
2. Arrive quickly, meet the service needs, and quickly arrive at the scene to carry out services by the fastest means of transportation;
3. Rapid troubleshooting, in case of equipment or system failure and other service needs, arrange capable service forces to quickly troubleshoot or solve problems;
4. Fast supply, implement active preventive services, and organize service spare parts and system technical transformation engineering materials in a planned manner;
5. Quick Q&A, for any questions from users, the service department organizes professional exchanges such as engineering design, technology research and development, factory manufacturing, procurement logistics, filling materials, filling process, system debugging, etc., to answer questions for users.